HOW DOES IT WORK?
With round-the-clock coverage, the Helpdesk team at Web IT Solution is always ready to resolve any IT issues our clients may encounter. Our 24/7 availability ensures that support requests submitted outside regular business hours are handled promptly, minimizing downtime and ensuring quick resolutions. Clients can reach our Helpdesk through various convenient channels, including:
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Email
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Phone
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Online Chat
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Client Portal
HOW IS IT USED?
Setting up an outsourced Helpdesk with Web IT Solution is quick and easy—simply download our support agent, often referred to as the ‘Red T’. This tool allows clients to easily submit support requests while also enabling our team to monitor systems and resolve issues remotely.
Our Service Desk operates under a well-structured framework led by a Service Delivery Coordinator (SDC), who prioritizes and assigns Service Level Agreements (SLAs) to each ticket. A Service Delivery Manager (SDM) oversees the in-house team of engineers, ensuring smooth operations, clear escalation paths, and consistently high-quality outcomes for our clients.
What Are The Benifits?
Increase Productivity of Your Staff
Have an expert team of Engineers qualified to get you up and running sooner
Improve Operational Efficiency
No need to employ engineering staff resulting in lower overheads while not compromising quality for a helpdesk available 24/7
Increase Uptime
Service Level Agreements from 1 hour meaning our team is focused on responding quickly to ensure service tickets can be planned and solved in a timely, thorough and professional manner
Long Term Benefits
By using a team dedicated to improving your IT environment, you will ensure the eradication of the common ‘band aid’ style approach and promote movement towards long term solutions instead, a positive offshoot of which is the knowledge imparted to your staff on the best practice methods when dealing with technology